Return, Refund & Cancellations Policy :
Refund Policy :
In case your plans change due to any reason, ensure to inform in writing the cancellation/ amendments in plan to the Xperience Journey Pvt Ltd at [email protected] for a refund of your deposit.
Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules and refund can be paid through the same payment mode/card/internet banking as used for original Booking.
On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your account.
Cancellations Policy :
1. Cancellation charges for domestic tours are outlined as follows:-
-
- 25% of the tour cost as a cancellation fee for cancellation before 30 days from the start of the tour
- 50 % of the tour cost as a cancellation fee for cancellation between 29 days and 15 days from the start of the tour
- 75 % of the tour cost as a cancellation fee for cancellation between 14 days and 8 days from the start of the tour
- 100 % of the tour cost as a cancellation fee for cancellation within 7 days from the start of the tour
2. Cancellation charges for international tours are outlined as follows:
- 30% of Tour cost as a cancellation fee for cancellation before 60 days before the start of the tour
- 50% of Tour cost as a cancellation fee for cancellation between 59 days 30 days before the start of the tour
- 100% of Tour cost as a cancellation fee for cancellation within 29 days before the start of the tour
Non-Refundable Items
Certain items may be non-refundable regardless of the cancellation date, including but not limited to:
- Flights, as per airline policies.
- Travel insurance policies.
- Customized or non-standard arrangements.
Partial Cancellations
For cancellations involving a portion of the booking (e.g., one traveler in a group), any applicable fees will apply to the canceled traveler(s).
Refund Process
- Refunds will be processed to the original payment method within [21-35 business days].
- Any applicable bank or transaction fees will be deducted from the refund amount.
Changes and Rebooking
- Date or destination changes may be treated as cancellations and are subject to the same cancellation fees unless otherwise agreed.
Force Majeure
- In cases of force majeure (e.g., natural disasters, government restrictions, pandemics), our standard cancellation policy may be adjusted, and credits or rescheduling options may be offered.
Travel Insurance
- We strongly recommend purchasing travel insurance to protect against unforeseen cancellations, interruptions, or delays.
If you have any questions or need further assistance, please contact our support team at +91-9105837005 or Info@xperiencejourney.
