Privacy Policy

Updated on 21-11-2024

Privacy Policy

Privacy Policy of Xperience Journey Private Limited- www.xperiencejopurney.com

Privacy Policy

At XperienceJourney.com, we prioritize your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By accessing and using our website, you agree to the practices described in this Privacy Policy.

For the purposes of this Privacy Policy:

  • Account refers to the unique user profile created for accessing our services.
  • Company (referred to as “We,” “Us,” or “Our”) refers to XperienceJourney.com, operating from [H N 02 Shiv Kunj Banjarawala, Dehradun U.K India (248001)]. Mail : [email protected] Contact – +91-9105837005
  • Cookies are small files placed on your devices to track your browsing activity, containing the details of your browsing history on that website along with many uses and enhance your user experience.
  • Country refers to : INDIA
  • Device means any device (computer, mobile, or tablet) used to access our website.
  • Personal Data refers to any information that can identify an individual.
  • Service means the XperienceJourney.com website and related services.
  • Service Provider means any third-party organization that processes data on behalf of the Company how the services is used
  • Usage Data refers to data automatically collected from your use of our website, including device information, browsing patterns, and other relevant technical details. (For exp. The duration of a page visit, IP adress Etc.)

Website denotes the online platform Xperience Journey, available at https://xperiencejourney.com/

You refers to the individual accessing or using the Service, or the organization or legal entity that the individual represents while accessing or using the Service.

  • information, browsing patterns, and other relevant technical details.

Information Collection and Use

We collect different types of data to enhance your experience and improve our services. This includes both personal data (such as name, email, phone number) and automatically collected usage data (such as IP addresses, device type, and page visits).

  • Personal Data: While using our services, we may ask you to provide information such as your email address, name, phone number, and other identifiable details.
  • Usage Data: This includes information like IP addresses, browser details, and time spent on specific pages, which we collect automatically when you interact with our website

Tracking Technologies and Cookies

We use cookies and similar technologies to track user activity and improve website functionality. Cookies may be persistent or session-based:

  • Essential Cookies: Required for the basic functioning of the website and services, such as user authentication.
  • Functionality Cookies: These cookies remember your preferences to offer a personalized experience.
  • Performance Cookies: Help us analyze how our website is used and improve performance.
  • Advertising Cookies: Used to deliver relevant advertisements to you based on your browsing habits.

You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

How We Use Your Information

The personal data we collect is used for several purposes:

  1. To provide and maintain our services and improve your user experience.
  2. To manage your account and provide access to personalized content.
  3. To send updates, promotions, or service-related notifications, unless you opt-out.
  4. For targeted advertising, to serve you ads relevant to your interests.
  5. To process transactions and fulfill contractual obligations.
  6. For business transactions, such as mergers or sales, where your data may be transferred.

Sharing Your Information

We may share your personal data in the following cases:

  • With Service Providers: To assist in operating and analyzing the website, sending advertisements, and providing customer support.
  • For Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • With Affiliates and Partners: We may share your data with our affiliates or partners to offer you related services.
  • With Other Users: If you interact publicly on our website, your information may be visible to other users.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. Usage data is kept for a shorter duration unless used for security or service improvement purposes.

Data Transfers

By using our website, you acknowledge and consent to the transfer of your data to countries outside your jurisdiction. We will ensure that appropriate safeguards are in place to protect your information in line with applicable privacy laws.

Your Data Protection Rights

You have the right to access, update, or delete the personal data we hold about you. You can also withdraw your consent at any time. If you wish to manage your data or have concerns about its processing, please contact us directly.

Disclosure of Your Information

We may disclose your personal data if required by law or in good faith to protect our legal rights, prevent fraud, or ensure your safety.

Security of Your Data

While we strive to protect your personal information through secure transmission and storage methods, no system is entirely risk-free. We take reasonable steps to safeguard your data but cannot guarantee absolute security.

Third-Party Services

Our website may contain links to external websites or services not operated by XperienceJourney.com. We do not control or endorse the content or privacy policies of these third-party sites, and we encourage you to review their privacy practices before interacting with them.

Children’s Privacy

Our services are not intended for individuals under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to remove that data.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Detailed Information on the Processing of Your Personal Data

We work with third-party service providers who may access and process your personal data as part of their services. These providers collect, store, use, and transfer information about your activity on our Service in line with their respective privacy policies.

Analytics

To monitor and analyze the usage of our Service, we use third-party analytics tools:

Google Analytics

Google Analytics helps track and report website traffic. Data collected is used to improve our Service and may be shared with other Google services to personalize ads.

Advertising

We collaborate with service providers to display advertisements and support our Service:

Google AdSense & DoubleClick Cookie

Google uses cookies to serve ads based on your browsing activity.

Facebook

Facebook may display interest-based advertisements to you.

Email Marketing

We may use your personal data to send newsletters, promotions, or updates. You can unsubscribe anytime by following the instructions in the emails or contacting us directly.

Mailchimp

Mailchimp helps us manage email communications.

Behavioral Remarketing

We use remarketing services to show you ads relevant to your interests after you visit our Service. This involves cookies and non-cookie technologies for tracking your activity.

Opt-Out Options:

Remarketing Vendors:

Google Ads (AdWords) Remarketing Service

Google Inc. provides the Google Ads (AdWords) remarketing service, which helps us show you tailored advertisements based on your activity on our site.

How to Manage Your Preferences:

  • Ad Settings: Customize and manage Google Display Network ads through the Google Ads Settings page.
  • Opt-Out of Tracking: Use the Google Analytics Opt-Out Browser Add-On to block Google Analytics from collecting your data. This add-on prevents tracking scripts like ga.js, analytics.js, and dc.js from recording your activity.

Learn More About Google’s Policies:

Visit Google’s Privacy & Terms page for more details on how your data is handled

Remarketing Through Facebook

We use Facebook’s remarketing services, provided by Facebook Inc., to show you relevant advertisements based on your interactions with our Service.

What You Can Do:

  • Learn more about how Facebook delivers interest-based ads by visiting their Help Center.
  • To disable personalized ads, follow these opt-out steps.

Additional Opt-Out Tools:

As a participant in the Self-Regulatory Principles for Online Behavioral Advertising, Facebook provides the following regional opt-out options:

Mobile users can also manage ad tracking by:

  • Enabling “Limit Ad Tracking” on iOS devices.
  • Choosing “Opt Out of Ads Personalization” on Android devices.

Further Information:

Refer to Facebook’s Privacy Policy for more details about how your data is used.

Usage, Performance, and Miscellaneous

We use additional tools to enhance our Service:

Invisible reCAPTCHA

This Google-operated service protects against spam and abuse by analyzing user behavior.

External Website Links

  • Our Service may provide links to websites operated by third parties. When you click on these links, you will leave our platform and be redirected to the external site.
  • We recommend reviewing the Privacy Policy of any website you visit, as we are not responsible for the content, policies, or practices of third-party sites or services.

PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Images & Content

Images

The images featured on our website are used to showcase our products and are sourced from external platforms. They are not original images created by us.

Content

Approximately 90% of the content on our product pages is original and created by us, while 10% is sourced from other reputable sources.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at H.N 02 Shiv Kunj Banjarawala Dehradun (U.K) India 248001

[Re:  Compliance Officer]

H.N 02 Shiv Kunj Banjarawala Dehradun (U.K) India 248001

[email protected]

+919105837005

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