Merchant Shipment Information
1. What We Ship
Once you’ve booked a tour, flight, or package with us, we send the following items to you (where applicable):
Flight Tickets: Physical or digital tickets depending on your booking.
Hotel Vouchers: Printed vouchers for hotel bookings.
Travel Itinerary: A complete itinerary for your trip, including travel schedules, accommodations, and activities.
Travel Insurance Documents: If you’ve purchased travel insurance, we will send the documents via email or physical mail.
Special Packages: Souvenirs, tour materials, or travel kits, if included in your package.
2. Shipping Methods
Digital Shipments: For many bookings, we offer digital delivery of documents via email or your personal customer portal. This includes flight tickets, itineraries, and e-vouchers. You’ll receive these documents instantly or within [48] hours after booking.
Physical Shipments: If your booking requires physical documents, such as printed tickets or travel kits, we’ll ship them to the address you provide during booking.
Shipping Time: Physical shipments typically take between [3] to [7] business days. We recommend booking at least [10] days before your departure date to ensure timely delivery.
Shipping Fees: We do not charge the shipping fees.
3. Shipment Tracking
Once your items are shipped, we’ll send you a confirmation email with a tracking number so you can follow your shipment’s progress.
4. Delivery and Address Confirmation
Please ensure that the shipping address provided during booking is accurate. We are not responsible for delays or delivery issues caused by incorrect addresses. If you need to update your address after booking, please contact us immediately.
5. What Happens if Your Shipment is Delayed?
If there are any issues with your shipment or if it is delayed, please get in touch with our customer service team. We will assist you in tracking your shipment or arranging for an alternative delivery method.
6. Returns or Changes to Your Shipment
For Digital Shipments: If you encounter issues with your digital tickets or documents, please contact us immediately for a replacement or assistance.
For Physical Shipments: If the shipped items arrive damaged or incorrect, please notify us within [3] days for a return or exchange.
7. Additional Information If you have any questions or concerns about your shipment, please contact our support team at [email protected] or call +91-9105837005.